Service
Trust your
COMFORT TO US
In any given season, the vast majority of service calls we receive come from customers who skipped their annual tune-ups. Scheduled maintenance can prevent most common equipment issues, and for everything else, we are here 24/7.
Service Reminder
Our after-hours team is always ready to assist with the following issues outside of normal business hours.
• No Heat/No Hot Water
• Fuel Leaks
• Odor Calls
Please call our main number at 603-898-7986 and our answering service will be happy to assist you.
All other services including but not limited to furnace cleanings and tune ups, pool heater services, air conditioner services or outages, generator services or outages, as well as all other general service appointments are available during regular business hours, Monday through Friday from 8:00 am to 5:00 pm. Please call our office to schedule an appointment.
To protect your year-round safety and comfort, see our service plans below for your propane, heating oil, and cooling equipment.
Propane Comfort PLANS
Annual Comprehensive Tune-up | Free Repairs on Listed Items | Free Diagnostic Charges | 20% off all Other Repairs | Priority Service
Tune-up includes, but is not limited to:
- Test carbon monoxide levels.
- Clean and adjust burners and inspect heat exchanger.
- Install air filter (customer supplied).
- Inspect vent pipe and gas valve.
- Test and tighten all wiring and connections.
- Flush condensate drain to protect overflow.
- Check temperature rise.
- Check gas pressure at gas valve.
- Inform customer of equipment condition. Recommend necessary repairs. For a list of parts covered, please click here.
Annual Comprehensive Tune-up | 20% off Repairs & Diagnostic Charges | Priority Service
Tune-up includes, but is not limited to:
- Test carbon monoxide levels.
- Clean and adjust burners and inspect heat exchanger.
- Install air filter (customer supplied).
- Inspect vent pipe and gas valve.
- Test and tighten all wiring and connections.
- Flush condensate drain to protect overflow.
- Check temperature rise.
- Check gas pressure at gas valve.
- Inform customer of equipment condition. Recommend necessary repairs.
HEATING OIL Comfort PLANS
Your equipment must qualify* for our Heating Oil Comfort PLUS Plan.
Annual Comprehensive Tune-up | Free Repairs on Listed Items | Free Diagnostic Charges | 20% off all Other Repairs | Priority Service
Tune-up includes, but is not limited to:
- Clean heating unit, vent pipe and chimney base.
- Clean and adjust electrode and nozzle assembly.
- Replace oil nozzle and oil filter.
- Test and adjust all safety and operating controls.
- Inspect vent pipe, barometric damper and combustion chamber.
- Test oil pump operation.
- Inform customer of equipment condition.
For a list of parts covered, please click here.
*Please note your heating system must be less than 10 years in age for one of the qualifications.
Annual Comprehensive Tune-up | 20% off Repairs & Diagnostic Charges | Priority Service
Tune-up includes, but is not limited to:
- Clean heating unit, vent pipe and chimney base.
- Clean and adjust electrode and nozzle assembly.
- Replace oil nozzle and oil filter.
- Test and adjust all safety and operating controls.
- Inspect vent pipe, barometric damper and combustion chamber.
- Test oil pump operation.
- Inform customer of equipment condition.
Cooling Comfort PLANS
Annual Comprehensive Tune-up | 20% off Repairs & Diagnostic Charges | Priority Service
Tune-up includes:
- Lubricate all moving parts.
- Install gauges; record operating pressures and temperatures.
- Clean or replace air filters (customer supplied).
- Measure refrigerant superheat or sub-cooling to fine-tune its charge.
- Flush condensate drain to protect against overflow.
- Clean outdoor condenser coil.
- Clean and check blower motor (and belt if applicable).
- Test “temperature drop” at return and supply air; adjust blower speed.
- Safety test all controls for proper operation.
- Meter voltage and amperage in all motors; test for worn bearings.
- Test condition of compressor contacts.
- Inspect start and run capacitors and relays for bulges, rust and leaks.
- Tighten and safety test all wires and connections.
- Inform customer of equipment condition; recommend necessary repairs.
GENERATOR Comfort PLANS
Generator Comfort Plan includes:
- Change and dispose of engine oil/filter
- Change and dispose of air filter
- Replace spark plug(s) or check gap per manufacturer instructions
- Clean & tighten battery terminals
- Check/tighten control and power wiring connections
- Check/adjust valve(s) as recommended by manufacturer’s instructions
- Check for evidence of vibration, leakage
- Check crankcase breather hose
- Check/clean air dusts/louvers
- Visually inspect insulation, fire hazards
- Inspect engine and battery heaters for proper operation (if applicable)
- Inspect mounting bolts, brackets and coupling connections
- Inspect fuel line and connections for leaks
- Check for trouble or fault codes
- Check operation of transfer switch (if transfer switch requires repair, this service is performed at additional cost)
- Check and record AC output voltage & frequency
- Check if generator requires firmware update and update as necessary
Electrician Services
Electrician services include, but are not limited to:
- Light switches
- Outlets
- Panel service
- Ceiling fans
- Light fixtures
- Indoor/outdoor lighting
- Spotlights
- Post lights
SAFETY TIP SPOTLIGHT:
Don’t Let Freeze-Ups
Put You in a Jam!
If you leave your heating system operational while your home is unoccupied for an extended period of time, your home could be at risk.
GO PAPERLESS!
Save a Stamp, Money
and More
Send an email to info@palmergas.com, along with your account number, and tell us you would like to go paperless and earn 250 Palmer Points (Coming soon to our North Hampton Office customers!)! We will do the rest.
TECH TIP OF THE MONTH:
Know the law before
you start digging!
Did you know it is the law to call Dig Safe® before digging on your property? Whether you are a do-it-yourselfer or hire a professional... learn what to do before you start digging.